How can we help?
Email us with what you were trying to do and what happened. Include the name of the app or agent you used and a screenshot if it helps. Never send passwords, API keys, or access tokens.
Email Kuro support: hello@meetkuro.com
Connect an agent
Connect Kuro through your client's plugin or connector settings. Sign in to Kuro and review the permissions before approving. Your agent can access only your account and the permissions you grant.
Disconnect an agent
Open Settings → Connections in Kuro and revoke the connection. This stops that connection from accessing your account. Media you already saved stays in your Library.
A creation is still processing
Open your Library to check its status. Clips and rendered films can take several minutes. If a creation fails or stays pending, tell us which item it is and when you started it; avoid starting the same work repeatedly.
An action is unavailable
An agent uses the same account entitlements and storage limits as Kuro. A missing permission requires reconnecting and approving that permission. Support can help you understand an account limit or failed request.